Our Policies

At MDD, Inc. our Registered Dietitians are by appointment only. A last-minute cancellation or no-show is time another client could have used. We ask that you be respectful of our dietitians' time and your fellow patients.

To schedule an appointment, we require a valid credit card or otherwise acceptable payment method to be kept on file.

Thank you for respecting this business policy.

Due to Health Care Reform, it is uncertain if insurance will pay for your visits with the Registered Dietitian. Please note: as per your insurance plan, the quoting of benefits is not a guarantee of payment and the client is responsible if the claim is denied.

If your insurance does not cover your visit, or if your claim is denied, you will be responsible for the full cost of services. We recommend verifying your benefits with your insurance carrier prior to your appointment.

I hereby authorize My Diabetes Dietitian Inc. to keep my account information on file for payment and to initiate debit or charge entries on this account as amounts are owed to My Diabetes Dietitian Inc. by me.

I acknowledge that the origination of ACH or credit card transactions to my account must comply with the provisions of U.S. law. I understand that a debit or charge may be made to my bank account or credit card account periodically to pay for amounts owed.

If my bank account or credit card information changes for any reason, I will notify My Diabetes Dietitian Inc. This authorization shall remain in effect for two (2) years from the originating date or until My Diabetes Dietitian Inc. has received written notification from me of its termination. In the event of returned ACH or a declined charge, my account may be charged a service fee for each occurrence.

The following discounted rates apply for clients paying at time of service without insurance billing.

My Diabetes Dietitian, Inc. offers telehealth appointments for clients throughout North Carolina. Telehealth visits are conducted via a secure, HIPAA-compliant video platform.

• You must be located in North Carolina at the time of your telehealth appointment.
• A stable internet connection and a device with a camera and microphone are required.
• Telehealth appointments are subject to the same cancellation and missed appointment policies as in-office visits.
• Insurance coverage for telehealth varies by plan. Please verify your benefits prior to your appointment.
• Your dietitian will send you a secure link prior to your scheduled appointment time.

My Diabetes Dietitian, Inc. is committed to protecting the privacy and security of your health information. We comply with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state privacy laws.

Your protected health information (PHI) will only be used or disclosed as permitted by law — for treatment, payment, and healthcare operations, or with your written authorization. We will not sell your health information to third parties.

You have the right to request access to your health records, request corrections, and receive an accounting of disclosures. To exercise these rights or to file a complaint, please contact our office at 704-846-7105.